Shipping policy

Shipping Policy

Effective Date: 13/01/2025

Thank you for shopping at The Mobile Collective. This Shipping Policy outlines the terms and conditions for the shipping and delivery of orders placed on our website, www.themobilecollective.com.au.

1. Order Processing

  • Processing Time: Orders are typically processed within [1-2] business days after payment is confirmed. Processing times may be extended during peak periods or due to unforeseen circumstances.
  • Business Days: Our business days are Monday to Friday, excluding public holidays.

2. Shipping Methods and Rates

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 3-7 business days.
  • Express Shipping: Estimated delivery within 1-3 business days.

Shipping costs are calculated at checkout based on the shipping method selected and the destination.

3. Delivery Times

  • Delivery times are estimates and begin from the date of shipping, not the date of order.
  • While we strive to meet delivery timelines, delays may occur due to factors beyond our control, such as carrier delays, customs processing, or natural events.

4. Shipping Destinations

We currently ship to addresses within Australia. Unfortunately, we cannot ship to P.O. boxes or international addresses outside these areas at this time.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s status on the carrier’s website.

6. Lost or Damaged Shipments

  • Lost Shipments: If your order does not arrive within the estimated delivery timeframe, please contact us at support@themobilecollective.com.au.
  • Damaged Shipments: If your order arrives damaged, please notify us within [48 hours] of delivery and provide photos of the damage for a resolution.

7. Returns and Exchanges

For information about returning or exchanging an item, please refer to our [Return Policy].

8. Afterpay Orders

If you use Afterpay as your payment method:

  • Your order will be processed and shipped according to this Shipping Policy.
  • Afterpay payments do not impact shipping timelines.
  • For any payment-related inquiries, please refer to the Afterpay Terms of Service.

9. Changes to This Policy

We may update this Shipping Policy from time to time. Changes will be effective immediately upon posting on this page with a new "Effective Date."

10. Contact Us

If you have questions about shipping or need assistance, please contact us: